Contact Centre Solution Provider

Which Questions to ask a Contact Centre Solution Provider?

The business environment is getting competitive by the day, and brands are getting competitive to gain customer loyalty. For an emerging business, a customer contact centre solution is vital as it helps to increase trust and deliver compelling customer care services ahead. In the last two decades, contact centre service has evolved to a great extent. However, contact centres might…

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How Businesses are Getting Prepared for Remote Work Environment?

The communication landscape is constantly evolving. In the past, nearly one hundred years ago, we used to send telegrams. Later its changed to traditional phone calls. Ten years ago, we started communicating by email. But in recent years, a new communication channel has come into existence, I.e., video. With each passing year, video communication channels are penetrating our lives a…

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