Contact Center
Instant Support for Your Customer Every Time
RingCentral Contact Center is a robust and simple platform to connect with your customers to solve their problem from anywhere. You can optimise agent schedules to reduce downtime and prevent longer hold time. Features such as agent monitoring, real-time reports and customer surveys help improve sales and services.
Multi-channel flexibility
Multi-channel flexibility
Now you can connect with your contact center agent through multiple channels of their choice. You can also integrate your business intelligence apps to customize workflows.
Intelligent routing
Intelligent routing
Agents can collaborate with the team through a shared directory with presence indication. Options to deliver a smart customer experience through skilled-based routing, actionable analytics and AI.
Access to supervisor tools
Access to supervisor tools
Features such as whisper coaching, silent monitoring, and barge-in functionality enable course-correct agent behaviors. Also, through Automated IVR customers can assist themselves without agent intervention.
All of the Integrations you Need
RingCentral has 100s of native integrations, providing you with the workflow solutions and customisation that seamlessly integrates with the software you’re already using.
Ready to learn more about how RingCentral can help your business?
Fill out the form below to get more information about RingCentral for your business.