The world is undergoing a digital transformation, and more businesses are embracing cloud technology than ever before. The technology enables users to access data anywhere without relying on specific tools. In 2021, many companies migrated their business in the cloud, including office operations, customer service, product listing and more – to the public cloud. Concerning today’s Covid-19 circumstances, work from…
The business environment is getting competitive by the day, and brands are getting competitive to gain customer loyalty. For an emerging business, a customer contact centre solution is vital as it helps to increase trust and deliver compelling customer care services ahead. In the last two decades, contact centre service has evolved to a great extent. However, contact centres might…
One service for all communication tools Are you planning to use or have more than one vendor for your communication and customer care needs? If yes, you might suffer the unnecessary stress of more than one high-cost bill. Taking services from multiple vendors means you’ll always be juggling between bills payments. As a result, you get disconnected from the contact…
Are you looking to replace your existing communication system? Or seeking a phone solution, messaging tool, video conferencing system or maybe all three? Did your employees find current communications infrastructure obsolete? You're not alone. In today's time, the current workplace has transformed into a new world of communications. Because of cloud infrastructure, more and more businesses are shifting to remote…
The communication landscape is constantly evolving. In the past, nearly one hundred years ago, we used to send telegrams. Later its changed to traditional phone calls. Ten years ago, we started communicating by email. But in recent years, a new communication channel has come into existence, I.e., video. With each passing year, video communication channels are penetrating our lives a…
In today’s competitive business environment, providing out-of-the-way services is a must for winning customers’ heart. Customer satisfaction is a critical element that drives business success. If you lack behind their demands, you may give the opportunity to your competitor and quickly fall behind the competition. In a contact centre, most customer interaction isn’t just related to industry knowledge— they form…
In this competitive business world, starting a company is challenging if you don’t have enough experience. Starting a business from the zero-level requires rigorous planning and consideration— particularly in terms of start-up costs. If you’re in the initial stages of establishing a business and want detailed information about start-up costs, keep reading this helpful guide to understand how much start-up…
The history of contact centres is very old. These were designed and deployed in the early 1960s. Even now, the management models, governance models and standards are still dynamic and well maintained. However, the winds of change of blowing past the old standards paving way for the new ones. Customer Experience: The New Competitive Advantage Studies show that, when it…
In this digital age, more and more companies seek ways to implement effective business communication strategies. That is the reason team messaging and collaboration apps becoming important elements of a broader strategy. As per a report by No Jitter, 95% of IT professionals says team messaging and collaboration apps are a necessary element of their future communication strategy. #1 Connect…
Whether you’re running or setting up a start-up, time is of the essence. It is particularly true in an age where most businesses don’t make it after their initial few years. And this is not just because of fierce competition. Most bootstrapped organisations are intended to grow as quickly as possible despite having fewer resources. In the meantime, start-ups look…
